Unfortunately, the availability of products on our website is not updated in real time. It is therefore possible that a product will be displayed as available at the time of placing your order but is no longer available when preparing your order.
If this happens, you will receive an email to notify you and will be immediately refunded for this item on the same payment method you used at the time of purchase and we apologize for any inconvenience incurred by this situation.
Since availability on our site is in constant motion, it is possible that a product that was no longer available will become available again following feedback received. We invite you to visit our site periodically.
Please note that you may not receive all your items in the same package. If your items ship separately, you will receive two tracking numbers within the shipping email. Please click on "view your order" to be redirected to the tracking information.
Please contact customer service should you require any additional information.
WHERE DO WE SHIP
Paradox can ship to the following countries, some exceptions may apply.
- USA – except Puerto Rico
WHAT SHIPPING OPTIONS WE OFFER
All orders are prepared and shipped only during business days. Holidays may affect the delivery schedule. In most cases, orders will be prepared and shipped 2-3 business days following the date they were placed.
Standard orders arrive 2-10 business days from the shipped date
Express orders arrive the following business days from the shipped date*
An email will be sent to you with all necessary delivery information once the order has shipped.
*Express shipping is offered weather permitting. All orders placed after noon ET will only ship the next business day and delivered the following business day. Orders that are placed on weekends (Saturdays and Sunday) will only be prepared and shipped the following business day.
HOW TO TRACK YOUR ORDER
When your order has been prepared, we will send you an email with a UPS tracking number that you will be able to use on the UPS website to follow your order.
Tracking information on the UPS website will be updated only once the order has been picked up. For more details: https://www.ups.com/track?loc=en_CA&requester=ST/
I DID NOT RECEIVE MY PACKAGE. WHAT SHOULD I DO?
If you have not received your order, please make sure to check the progress of your order on the UPS website with the tracking information you received by email.
We encourage you to check with family members, as well as neighbors to see if they recovered the package for you.
*Please note that the package is at times delivered to a UPS Access point and not to your residence. This information will only be indicated by checking the tracking status of your package. Unfortunately, UPS does not leave a notice at your door providing this information.
If the information provided on the UPS website is not sufficient or erroneous, please contact us.