WHAT IS PARADOX'S RETURN POLICY?
To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:
- items need to be unworn
- original selling condition
- all tags still attached
Please note that this policy also applies to sale and clearance items.
Returns will only be permitted if the item is unopened and in its original packaging.
*Purchases made during promotional events are not subject to price adjustments. Shipping costs are non-refundable.
*Exceptions may apply. Please note returned items must be purchased through our online stores. Refunds cannot be issued from 3rd party retailer purchases.
HOW CAN I RETURN AN ITEM?
You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:
- Please contact our Customer Service team by email: firstname.lastname@example.org
- Provide us with the reason for the return.
- After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).
- Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
- Please include a copy of your Paradox packing slip within the package.
- Drop it off at your nearest UPS location (Canada& US only) or other carriers location.
- A refund notification will be sent once the return has been processed at our warehouse.