To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:

  • items need to be unworn
  • original selling condition
  • all tags still attached

Please note that this policy also applies to sale and clearance items.

For hygienic and health reasons, facial masks and all yoga accessories will be a final sale. Returns will only be permitted if the item is unopened and in its original packaging.

For swimwear, the protective lining sticker is required for return or exchange.

*Purchases made during promotional events are not subject to price adjustments. Shipping costs are non-refundable. 


*Exceptions may apply. Please note returned items must be purchased through our online stores. Refunds cannot be issued from 3rd party retailer purchases.


You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:

  • Go online to to initiate your return.
  • Provide us with the reason for the return.
  • After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).
  • Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
  • Please include a copy of your Lolë packing slip within the package.
  • Drop it off at your nearest UPS location (Canada& US only) or other carriers location.
  • A refund notification will be sent once the return has been processed at our warehouse.